If you discover damage after a move, document what you found and contact the moving business promptly through a recorded channel. A clear factual record is more useful than immediately guessing who is responsible.
Record the item and circumstances
Photograph the damage, the whole item and relevant packaging. Note when you first observed it, how the item was packed and whether you have before-move photographs. Keep the booking scope, inventory and messages together.
Avoid discarding packaging or arranging non-urgent repairs before discussing documentation with the provider. If the item presents an immediate safety concern, stop using it and seek appropriate assistance.
Make a specific written report
An example message is: “After delivery on [date], I found [damage] on [item]. Attached are current photos and the earlier condition record. Please confirm the next step in your reporting process and the information you need.”
Ask for a response and keep a chronological record. This guide describes practical documentation; it does not promise compensation, set a claim deadline or determine legal liability.
Is the original purchase receipt necessary?
Keep it if available and ask what other evidence the provider accepts. Do not assume one document settles the outcome.
What if we disagree?
Seek case-specific consumer or legal guidance with the records you have collected rather than relying on an online article to resolve liability.
Read next
- A Box Is Missing After Your Move: How to Trace It Methodically
- Salgu Moving: How to Request an English Consultation in Korea
About this guide
Original practical checklist by Salgu, prepared 29 September 2026. Examples are illustrative, not customer testimonials. Confirm building rules, product instructions and the written service scope for your own move.
